Frequently Asked Questions

Service Policy

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Service Policy ~

  • A non-refundable deposit is required to secure all appointments. This will go toward your final service total.

    • Appointments must be booked via our online system. No walk-ins are accepted at this time.

    • We require at least 48 hours’ notice to cancel or reschedule an appointment.

    • Cancellations made with less than 72 hours’ notice will result in a fee.

    • All reschedules must be done at least 48 hours’ before your appointment, clients are allowed 2 reschedules with the same deposit

    • No-shows will be charged 50% of the service cost and may be restricted from future bookings.

    • Please arrive on time to ensure you receive your full service.

    • Clients arriving more than 10 minutes late will need to pay a $15 fee, after 15 minutes clients may need to reschedule and will lose their deposit.

    • Cash Payment is preffered

    • All electronic payments including card, zelle, cashapp, and apple pay require a fee of $5

    • All services are non-refundable. We strive for satisfaction, so please communicate any concerns during your appointment.

    • very full procedure includes a 6-12 weeks complimentary touch to perfect work

    • Touch-up appointments must be scheduled within the timeframe provided at your initial session.

    • Additional charges may apply for late or missed touch-up windows.

    • Please note: touch up for eyebrows that were initially done with someone else is still considered a new client and will pay the “New client rate”.

    • Please arrive with a clean, makeup-free face.

    • If you are sick, experiencing symptoms, or have had recent exposure to illness, please reschedule your appointment.

    • No extra guests or children are allowed in the treatment area for safety and focus.

FAQs

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FAQs ~

  • Permanent Makeup (PMU) is a cosmetic procedure that involves tattooing pigment onto the skin to enhance facial features like eyebrows, eyeliner, and lips. PMU is often referred to as "micropigmentation" and is a great option for those looking for long-lasting makeup solutions.

  • The longevity of PMU varies depending on the type of service and individual factors such as skin type, lifestyle, and aftercare. Typically:

    • Eyebrows: 1-3 years

    • Eyeliner: 1-3 years

    • Lip Blush: 1-3 years Regular touch-ups are recommended to maintain the desired appearance.

  • You’re likely a good candidate if:

    • You’re 18 years or older

    • You’re not pregnant or breastfeeding

    • You’re in generally good health

    • You want to enhance features like brows, lips, or eyeliner

    • You don’t have any major skin conditions in the treatment area

    You may need a doctor’s clearance or may not be eligible if you have:

    • A history of keloids or hypertrophic scarring

    • Skin conditions like eczema, psoriasis, or dermatitis near the treatment area

    • Bleeding disorders or you’re on blood thinners

    • Uncontrolled diabetes

    • Autoimmune conditions (consultation required)

    • Heart conditions or pacemakers

    • Recent chemotherapy or radiation treatment

    • Allergies to pigments, lidocaine, or topical anesthetics

    PMU is not recommended if you are:

    • Pregnant or nursing

    • Under 18 years old

    • Have an active skin infection or cold sore in the treatment area

    • Recently had Botox or fillers in the treatment area (wait at least 2-3 weeks)

    • Taking Accutane (must be off for at least 6-12 months before PMU)

    • Had recent chemical peels, microneedling, or laser treatments (wait 2-4 weeks)

  • Most clients report minimal discomfort during PMU procedures. We use a topical numbing cream to ensure comfort during the process. Sensitivity levels vary from person to person, but the procedure is generally well-tolerated.

Pre/After Care

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Pre/After Care ~

  • To ensure the best results, please follow these guidelines before your appointment. Proper pre-care directly affects how your skin retains pigment and heals.

    1 Week Before

    • Avoid facial treatments (chemical peels, microdermabrasion, microneedling, etc.)

    • Stop using retinol, AHA/BHA acids, or exfoliants near the brow area

    • Avoid excessive sun exposure or tanning

    48–72 Hours Before

    • Do not consume alcohol, caffeine, or energy drinks

    • Avoid aspirin, ibuprofen, fish oil, or vitamin E (these thin the blood)

    • Refrain from waxing, threading, or tinting the brows

    24 Hours Before

    • Avoid heavy sweating or intense workouts

    • Drink plenty of water to keep skin hydrated

    • Get a good night’s sleep — well-rested skin heals best

    Day of Appointment

    • Arrive with a clean, makeup-free face (especially around the brows)

    • Avoid moisturizer or SPF in the brow area

    • Eat a light meal beforehand to avoid lightheadedness

    • Wear something comfy — your appointment may take 2–3 hours

    Important Notes

    • If you're pregnant, breastfeeding, or on certain medications (like Accutane), PMU may not be right for you at this time. Please consult in advance.

    • If you've had previous brow work done, a consultation is required prior to booking.

  • Proper healing is just as important as the procedure itself. Follow these aftercare instructions closely to protect your new brows and ensure optimal results.

    First 7–10 Days

    • Keep the brows dry. No water, sweat, steam, or excessive moisture.

    • Do not pick, rub, or scratch. Let scabs flake off naturally to avoid pigment loss.

    • Avoid skincare products on the brow area (especially exfoliants, acids, or oils).

    • No makeup on or around the brows while healing.

    • Apply aftercare ointment as directed — typically 1–2x daily using clean hands or a cotton swab. Use a rice grain amount.

    What to Expect

    • Day 1–2: Brows may look bold or darker than expected (normal!)

    • Day 3–5: Light flaking or scabbing begins — do not touch

    • Day 6–10: Brows appear lighter or patchy — pigment will gradually resurface

    • Week 4–6: Full healing and final color reveal

    For 2 Weeks

    • No saunas, swimming, facials, or heavy sweating

    • Avoid direct sunlight or tanning beds

    • Don’t apply brow serums, retinols, or actives until fully healed

    Day of Appointment

    • Arrive with a clean, makeup-free face (especially around the brows)

    • Avoid moisturizer or SPF in the brow area

    • Eat a light meal beforehand to avoid lightheadedness

    • Wear something comfy — your appointment may take 2–3 hours

    Long-Term Maintenance

    • A touch-up at 6–8 weeks is essential to perfect your shape and color

    • Avoid chemical peels and harsh skincare on the brow area long-term

    • Use SPF daily to preserve pigment and prevent fading

    • Schedule annual refreshers to maintain your look

  • To ensure optimal results and a smooth healing process, please follow these steps before your appointment.

    5–7 Days Before

    • Start applying lip balm daily to hydrate and prep your lips

    • Gently exfoliate your lips with a sugar scrub or damp washcloth (no harsh scrubs)

    • If prone to cold sores, begin an antiviral like Valtrex or acyclovir 3 days prior (consult with your doctor)

    48–72 Hours Before

    • Avoid alcohol, caffeine, and blood-thinning medications (aspirin, ibuprofen, fish oil, vitamin E)

    • Do not get filler or Botox near the lips for at least 2 weeks prior

    • Avoid sunburn, laser, or chemical peels on the face or lips

    Day of Appointment

    • Arrive with clean, makeup-free lips

    • Drink plenty of water and eat a light meal beforehand

    • Avoid lipsticks, balms, or glosses

    • Wear comfy clothes — your session may take 2–3 hours

  • Healing beautifully starts the moment your appointment ends. Here's how to care for your lips:

    First 24–72 Hours

    • Lips will be bold and bright at first — this is normal

    • Minor swelling, tightness, and tenderness are expected

    • Dab gently with a clean tissue if needed (no wiping)

    Days 3–7

    • Peeling begins — do not pick or peel the flakes

    • Lips may feel dry, tight, or chapped

    • Apply aftercare ointment (like Aquaphor or the one provided) 2–3x daily with clean hands or a cotton swab

    • Avoid spicy foods, citrus, and excessive lip movement during healing

    For 10–14 Days

    • No lipstick, lip gloss, or heavy balm

    • Avoid direct sun exposure

    • No kissing, smoking, saunas, swimming, or sweating

    • Use a straw for drinks and avoid hot or acidic beverages

    Long-Term Care

    • Color may appear very light or fade up to 60% before reappearing — this is normal

    • Final healed results show around 4–6 weeks

    • Touch-up session is recommended at 6–8 weeks for best results

    • Use SPF lip balm daily to preserve pigment and prevent fading

    • Avoid exfoliating treatments or laser near the lips without consulting first

  • To ensure optimal results and comfort during your procedure, please follow these guidelines:

    5–7 Days Before

    • Avoid lash serums (like Latisse), lash lifts, or lash tinting

    • Remove lash extensions at least 5 days prior

    • Discontinue use of retinols or exfoliants around the eyes

    48–72 Hours Before

    • Avoid alcohol, caffeine, and blood-thinning meds (aspirin, ibuprofen, fish oil, vitamin E)

    • Do not get Botox, filler, or facials near the eye area

    • Avoid sun exposure, tanning, or chemical peels

    Day of Appointment

    • Arrive with clean eyes — no makeup, mascara, or skincare on or around the eyes

    • Wear glasses if you normally wear contacts (no contacts during the procedure)

    • No caffeine — it increases sensitivity

    • Get a good night's rest

  • Proper aftercare is key to beautiful, long-lasting results. Here’s how to protect your new liner:

    First 24–72 Hours

    • Expect some minor swelling, redness, or tightness (especially day 1)

    • Do not touch, rub, or apply makeup to the area

    • If needed, apply a cool, damp cotton round over closed eyes to reduce swelling (no ice)

    • Sleep slightly elevated to help reduce puffiness

    Days 3–7

    • Eyes may feel dry or itchy as the skin begins to flake

    • Do not scratch or pick — allow natural peeling to occur

    • Avoid water, sweat, steam, or skincare near the eye area

    • Apply aftercare ointment as directed — typically 1x daily with a clean cotton swab

    • Wear glasses instead of contacts for at least 5 days

    For 10–14 Days

    • No mascara, lash glue, or lash extensions

    • Avoid swimming, saunas, facials, and direct sun

    • Do not apply eye creams, serums, or exfoliants near the area

    Long-Term Tips

    • Touch-up at 6–8 weeks is recommended to perfect the shape and pigment

    • Always remove eye makeup gently

    • Avoid oil-based products directly on the lash line

    • Use SPF around the eyes when outdoors to prevent fading

    • Annual refresh recommended to maintain boldness and definition